30-Day Return Guarantee

At TowTrek, we strive for complete customer satisfaction. If for any reason you are not fully satisfied with your purchase, you are welcome to return it within 30 days of delivery for a full refund or exchange.

Conditions for Returns:

  • Eligibility: To qualify for a return, the items must be unused, in the same condition you received them, and in their original packaging. A receipt or proof of purchase is also required.
  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately so we can evaluate the issue and make it right.

Return Process:

  1. Contact Customer Support: Initiate your return by contacting our customer service at support@towtrek.shop or call +1 (430)349-2599. We will provide you with the necessary instructions and a prepaid return shipping label.
  2. Shipping the Return: Pack the items securely in their original packaging and attach the return shipping label. Send the package back to us following the instructions provided.
  3. Receiving and Processing Your Return: Once we receive your returned item, our team will inspect it and process your refund. If the return is approved, a credit will automatically be applied to your original method of payment.

Refunds:

Processing Time: Refunds are typically processed within 5-7 business days after we receive the returned item. Please note that it may take some additional time for your bank or credit card company to process and post the refund to your account.

Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please follow the return process and specify that you would like an exchange.

Contact Us:

For any questions about your return or refund, please don’t hesitate to contact us at: