Order Processing:

All orders are processed within 1 to 2 business days after receiving your order confirmation email. Orders placed on weekends or holidays will be processed on the next business day.

Domestic Shipping Rates and Estimates:

  • Free Shipping: We offer free standard shipping on all orders within the United States.
  • Standard Shipping: Orders typically arrive within 4 to 6 business days.

Shipment Confirmation and Order Tracking:

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number. The tracking number will be active within 24-48 hours.

Shipping to P.O. Boxes:

We can ship to P.O. boxes within the United States. However, customers should be aware that shipments to P.O. boxes may extend the delivery time.

Damaged or Lost Packages:

  • TowTrek is not liable for any products damaged or lost during shipping. If your order arrives damaged, please get in touch with the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim. We are happy to assist with the information needed for the claims process.

International Shipping:

At this time, TowTrek only ships within the United States and does not offer international shipping.

Returns Policy:

If you need to return a product, please refer to our Return Policy available on our website for detailed instructions on how to return your product.

Contact Us:

If you have any questions about the shipping and delivery of your order, please contact us at: